Shipping & Return Policy
SHIPPING & RETURNS
Shipping in the USA
We appreciate you joining the Asher House Wellness community! Please give our warehouse 5-7 business days after your order is placed to process and ship your products. We proudly operate our fulfillment facilities Monday through Saturday and offer complimentary First Class shipping via USPS on all orders traveling within the continental United States.
*We offer free Priority mail for orders over $100
Regular shipping rates apply to Alaska, Hawaii, US Protectorates, US Territories, APO, FPO.
We do not ship overseas at this time.
Asher House Wellness can’t assume liability for inclement weather, operational failure in service providers, or misplaced/stolen packages. We are committed to doing our best to make sure your package gets to you in a timely manner and locating your products so that you and your furry family continue to Thrive. Please don’t hesitate to reach out to our customer service team at email@example.com
Tracking Your Order
When we’ve packaged and shipped your order we’ll send you a Shipping Confirmation Email that includes your tracking number and a link to our blog of amazing testimonials! Please use this tracking number to monitor the status of your package until it is successfully delivered. Please reach out if you notice any delays or have any questions!
In the rare event that your product arrived damaged, please reach out to us as soon as possible! We can be reached at: firstname.lastname@example.org
Incorrect or Incomplete Address Entered At Checkout
Don’t forget to double check those details! For the Asher House fulfillment center to process your order quickly and efficiently, it’s super important that you provide complete and accurate shipping information. If you think you entered incomplete or incorrect shipping information during the ordering process, please contact us ASAP at: email@example.com
* Asher House can’t assume liability for packages that are lost due to incorrect shipping information. We rely on our Wellness Warriors to provide the shipping address best suited for delivery of our amazing products. If the shipping carrier’s tracking number confirms that an order has been delivered to an incorrect or incomplete address, we may be unable to re-ship your order.
30 Day Money Back Guarantee
We at Asher House believe in the quality of our product(s) so much that if you aren't 100% satisfied, you can return the product(s) within 30 days of your order date for a full refund. We ask that the product be returned in its original packaging, including the box!
Due to logistical circumstances outside of our control, ASHER HOUSE WELLNESS isn’t able to accept returns from a purchase made in one of our retail partner stores or from another online vendor.
Our satisfaction guarantee is good for 30 days only (that’s a lot of wellness!) If 30 days have gone by since your purchase, we’ll review on a case by case basis for eligibility, but note that no partial refunds, full refunds, or exchanges will be given after 45 days from original purchase date.
Approved returns are eligible for store credit or a refund equalling the price of the order plus taxes. No shipping costs will be refunded for returns or exchanges.
When you’ve submitted the proper information regarding your return request, it will be reviewed by our customer service team, who will notify you with an update in 2-3 business days.
Begin Your Return:
To initiate a return request please click: HERE and complete all steps.
Our Super Easy, 4 Step Return Process
We want to process your return as quickly as possible. You can help us by following the steps below when returning your package. If you have any questions don’t hesitate to let us know !
- Please make sure you’ve printed your Return Authorization slip and that all of the items eligible for return/refund are in their original packaging. (Keep loose leaf paper away from curious doggos.)
- Download and print the shipping label we provide. For returns, we ship first class mail unless otherwise specified.
- Make sure your Return Authorization is inside your shipment and drop your package off at your local post office. (Furry companions mandatory!)
- We’ll send you a confirmation email as soon as your item is processed. Please allow 5-7 business days for transit and review, then we will issue your refund to your original payment method!
Have more questions? We have answers!
Contact us at: firstname.lastname@example.org